TERMS OF SALE

Agreement Overview

1.1 This document outlines the terms under which our products are supplied to you.

1.2 Prior to placing your order, we urge you to review these terms thoroughly. They provide essential information about our identity, product delivery, contract modifications or termination, resolution of issues, and other critical details. For any discrepancies, please reach out to us for clarification.

1.3 These terms are applicable to all agreements unless specifically altered in documented communication from our side.

1.4 We hold the authority to modify these terms as necessary to align with our legal and business obligations.

2. About Us & Contact Information

2.1 Our official name is Ben Whistler Limited, a legally registered entity in England and Wales, with the registration number 03821243. Our official address is c/o TC Group, 6th Floor, Kings House, 9-10 Haymarket, London, UK, SW1Y 4BP. Our trading name for business purposes is Ben Whistler Blue Label. Visit our website at www.benwhistler.com for more details.

2.2 For inquiries, reach out to our customer service at 0208 576 6600, email us at info@benwhistlerblue.com, or mail to 140 Lots Road, London, SW10 0RJ.

3. Contractual Agreement

3.1 Acceptance of our contract is confirmed by your deposit payment, written confirmation, or signing of a purchase order.

3.2 Should we be unable to fulfill your order, we will notify you in writing without charging for the unprovided product, due to reasons such as stock unavailability, unplanned resource limitations, price or description errors, or inability to meet specified deadlines.

3.3 Acknowledge that reliance on statements not included in these terms or the purchase order is not assumed on our behalf.

3.4 Product representations like samples and visuals are for approximation purposes only and do not constitute part of the contract.

3.5 Expect minor variations in product specifications due to the handmade nature of our goods, with a general tolerance of up to 3% for dimensions.

3.6 For custom-made products, accuracy in the provided measurements is your responsibility. Guidance on measurement is available on our website or brochure, or through direct contact.

Amendments by the Customer

4.1 Should you need to alter your order, contact us to discuss feasibility, potential pricing adjustments, and impacts on delivery schedules. Written confirmation will be sought for any agreed changes.

Product Delivery

5.1 Delivery completion is achieved once goods are delivered to the specified location or picked up by you.

5.2 We aim for timely delivery, though exact dates are not guaranteed. We shall not be liable for any delays or non-delivery.

5.3 Delivery charges will be communicated during the order process.

5.4 Payment adherence is crucial for scheduled deliveries. Any delivery failures due to payment issues may incur additional charges.

5.5 It’s your duty to ensure purchased items can navigate through your property’s access points. Any necessary adjustments or return fees due to size constraints are your responsibility.

5.6 On delivery, our team will handle unpacking and installation, and dispose of packaging materials, but old furniture removal is not covered.

Inspection and Acceptance

6.1 You’re required to inspect and sign off on the delivery, noting any discrepancies immediately, with a 48-hour window for official reporting. Packaging should be retained for damaged items.

6.2 A restocking fee applies to returned items, with bespoke products incurring a 100% charge due to their customized nature.

Ownership and Risk

7.1 Full payment transfers product ownership. Until then, you are prohibited from selling or transferring the products. We retain the right to reclaim the goods if necessary. 7.2 Risk transfers upon delivery completion.

Termination Rights

8.1 Contract termination is possible at any stage before product completion or delivery. Specific charges may apply depending on the termination timing. 8.2 A 14-day cooling-off period applies, allowing for order cancellation with certain exceptions for bespoke items.

Our Termination Rights

9.1 We reserve the right to terminate the contract under specific conditions such as payment failure, lack of necessary information, or refusal of delivery or service access. 9.2 Contract termination on our part will lead to a refund, minus any reasonable compensation for incurred costs.

Quality Assurance

10.1 Our products come with a lifetime guarantee on wooden frames for residential use, subject to terms. 10.2 In case of product issues, documentation via a brief video clip is required for initial assessment.

Pricing and Payment

11.1 Product pricing includes applicable taxes, subject to confirmation at order placement. 11.2 Payment terms require a 50% deposit, with the balance due prior to delivery or collection