Yes. If you are concerned about the delivery of your items we will send one of our crew to come out and check access which is an additional charge. Please consult with one of the members of our Sales team.

There will be an additional charge for any awkward deliveries eg through a window, specialist vehicle. Please enquire with one of our consultants.

On placement of your order we may be able to adjust your furniture accordingly, either with bolt on arms and backs, removable legs or for the item to be made in pieces. We will endeavour to find a solution for your sofa.

Yes we do. Please check with your consultant what your delivery fee will be. It is calculated on the distance to final destination.

Yes. We are more than happy for you to arrange collection from our workshop.

Yes we can. This will be calculated according to the distance. Please request a quote from your sales consultant.

We can arrange to keep your goods for 10 days after the delivery date. Longer than that we might refer you to a company that have the facilities to store your items until you are ready to take delivery. This will be an additional cost.

Saturday deliveries can be arranged but this service will have an additional charge. Please get a quote from your consultant.

Yes, we can arrange delivery for long distances. Please ask your consultant to provide you with an accurate quotation.

Yes. Our delivery team will unpack your items and remove all packaging if required.

No. This is a cost that is calculated according to the distance of the delivery address.

No. Please check with your consultant to provide an accurate quote.

Our furniture is made to order and is done so specifically for you. Once furniture is ordered it may not be cancelled by you, if you do so, we shall retain the deposit as per our terms and conditions.

Yes we are able to assist you with the correct cushion inners for your comfort level. This can be confirmed with your consultant.

Yes we are able to supply some models with either. This will incur and additional charge.

Yes, we are more than happy for you to supply your own fabric but please make sure it meets regulations and requirements for use. If unsure please ask your consultant to assist you through this process.

We have a standard and premium range of wood finishes which you can choose from. Your consultant can arrange a sample to be sent to you if required.

It is not essential but the sooner you choose your fabric the sooner we can get your new sofa or chair delivered to you.

Our standard cushion fillings push industry standards with a 60/40 feather/down mix surrounding a foam core  for ease of maintenance. We also offer a Pure Down fill option for a more luxurious comfort, for a slightly higher price.  If a different inner is required due to allergies or preference please discuss this with your consultant.

As all fabric require different attention we would suggest that you only have your sofa professionally cleaned to avoid damaging the fabric on your sofa. For more information please consult with one of the members of our Sales team.

Lead time is approximately 4-6 weeks from receipt of fabric and deposit for upholstery.  Cabinetry items are approximately 8-10 weeks.  All items are made in-house in our factory in Porto, Portugal.

Yes, we can tailor the length of a sofa to suit your needs. The width, height and depth would remain the same.  For a more detailed alteration, we can connect you with a representative from Ben Whistler, our bespoke furniture company.

Yes we can offer this service at an additional charge. Please discuss your needs with your consultant.

As a rule all our orders are made to order. This ensures that all our sofas are delivered in perfect order.

There is a 15 year guarantee on the frame only.

As every business does, so do we have terms and conditions. We strongly recommend you read our terms and conditions fully before placing your order.

A copy of these terms can be viewed in the Terms and Conditions section on the website.

If you have placed an enquiry online a consultant will be in touch to assist you with all payment details. This can either be done by BACS, Debit card or Credit card.  Debit and Credit Cards are charged with an additional fee.  We regret to inform you that we do not accept Amex.

We require a 50% initial payment to confirm your order and balance is required before delivery.